Returns & Exchanges
WE WANT YOU TO LOVE YOUR VÀLORE PIECES. 🤍
Every order is carefully checked and packaged before leaving us. If something isn’t right, we’re here to help.
CHANGE OF MIND
Changed your mind? We understand.
We accept returns of unused and unworn jewellery within 7 days of delivery, provided the item is in its original condition and packaging.
The customer is responsible for the return shipping cost for change-of-mind returns.
DAMAGED OR DEFECTIVE ITEMS
If your jewellery arrives damaged, defective or different from what you ordered, please contact us as soon as possible.
Send us your order number and clear photos/videos of the item and packaging, and we’ll assess the issue and arrange an appropriate solution.
Where an item is defective or doesn’t meet the required quality standards, your rights under South African consumer law will apply.
EXCHANGES
If you’d prefer another VÀLORE piece, we’re happy to offer an exchange for an eligible unused and unworn item, subject to availability.
If the replacement costs more, you’ll simply pay the difference.
ITEMS WE CANNOT ACCEPT FOR CHANGE-OF-MIND RETURNS
For hygiene and quality reasons, we cannot accept change-of-mind returns on jewellery that has:
- Been worn
- Been damaged
- Been altered
- Been exposed to chemicals or improper care
- Lost its original packaging
This does not limit any rights you have under applicable consumer law.
REFUNDS
Once your return has been received and inspected, we’ll let you know whether it has been approved.
Approved refunds will be made to the original payment method.
Original shipping fees are not refundable for change-of-mind returns.
HOW TO REQUEST A RETURN
Email us with:
Order number:
Reason for return:
Photos/videos (if applicable):
We’ll respond with the next steps.
OUR PROMISE
We’re a growing brand, and every VÀLORE customer genuinely matters to us.
We want your experience to feel beautiful, simple and trustworthy — from the moment you place your order to the moment you wear your jewellery.
Thank you for choosing VÀLORE. 🤍
We take great care when preparing your order.
If your jewellery arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging, where relevant
We may request that the item be returned so that we can inspect it.
If the item is confirmed to be defective, damaged on arrival, or incorrectly supplied, VÀLORE will provide the appropriate remedy required by applicable law, which may include a repair, replacement or refund.
Where the return is due to our error or a confirmed defect, VÀLORE will cover the reasonable return shipping costs.
South African consumer law provides protections for defective or unsafe goods, including a six-month implied warranty in certain circumstances. Nothing in this policy limits those statutory rights.
3. Exchanges
We are happy to assist with exchanges for eligible unworn items, subject to availability.
To request an exchange:
- Contact us with your order number.
- Tell us which item you would like to exchange.
- Follow the return instructions provided by VÀLORE.
- Once the returned item has been received and inspected, we will process the exchange if it meets the applicable requirements.
If the replacement item costs more, you will need to pay the difference before the replacement is dispatched.
If the replacement item costs less, we will refund the difference where applicable.
For change-of-mind exchanges, the customer is responsible for applicable return and reshipping costs unless otherwise required by law.
4. Items That Cannot Be Returned
Subject to your statutory rights, we may not accept a change-of-mind return where an item has:
- Been worn or used
- Been damaged after delivery
- Been altered or modified
- Been exposed to chemicals, perfume, cosmetics or other substances
- Been returned without its original packaging where the packaging is reasonably necessary for the return
- Been personalised or specially made according to the customer’s specifications
Normal signs of wear, accidental damage, misuse, improper care or failure to follow the jewellery care instructions may not be treated as manufacturing defects.
This does not affect your legal rights in relation to defective or unsafe goods.
5. Return Shipping
Change-of-mind return: The customer is generally responsible for the cost of returning the item to VÀLORE.
Faulty, damaged or incorrect item: Where the issue is confirmed to be our error or a defect covered by applicable law, VÀLORE will cover the reasonable return shipping costs.
Please use a trackable delivery service when returning an item. VÀLORE cannot be responsible for items lost while being returned by a customer unless otherwise required by law.
6. Refunds
Once we receive a returned item, we may inspect it to determine whether it qualifies for a return or exchange.
If your refund is approved, the applicable refund will be processed to the original payment method where reasonably possible.
Because VÀLORE currently accepts manual EFT/bank-transfer payments, refunds for EFT purchases may be paid into the bank account nominated by the customer, subject to verification.
Please note that bank processing times may vary.
7. How to Request a Return
To request a return, please contact VÀLORE with:
Order number:
Customer name:
Reason for return:
Item(s) being returned:
Photographs, where applicable:
Please do not send an item back without contacting us first, as this may delay the processing of your return.
8. Consumer Rights
This policy is not intended to remove, restrict or waive any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law.
Where applicable, statutory rights relating to defective goods, unsafe goods, electronic transactions, cooling-off periods and refunds will apply.
If any part of this policy conflicts with a mandatory legal right, the applicable legal requirement will prevail.
9. Contact Us
For questions regarding returns, refunds or exchanges, please contact VÀLORE through the contact details provided on our no website.
We are committed to handling every return fairly and professionally.
VÀLORE Jewellery
More Than Jewelry. A Daily Reminder of Your Worth.