FAQ

FREQUENTLY ASKED QUESTIONS 

Are VÀLORE pieces waterproof?

 

Our jewellery is designed for everyday wear, and selected pieces are described as waterproof by our suppliers. For the best longevity, we recommend avoiding prolonged exposure to chlorine, harsh chemicals, perfumes and lotions.

Will the jewellery tarnish?

Our pieces are selected for their durability and non-tarnish properties. Proper care will help preserve the finish and shine for longer.

What are your jewellery pieces made from?

Our collections primarily feature stainless steel and titanium steel pieces with gold-plated finishes. Product-specific materials are listed on each product page.

Is the jewellery suitable for sensitive skin?

Material composition varies by product. Please check the individual product description before purchasing if you have sensitive skin.

How do I care for my VÀLORE jewellery?

Keep your pieces clean and dry when possible. Avoid perfumes, lotions and harsh chemicals, and store your jewellery in a dry jewellery box or pouch when not wearing it.

How long does shipping take?

Shipping times depend on your delivery location and the shipping option selected at checkout. Your estimated delivery timeframe will be provided during checkout.

Do you accept returns or exchanges?

Please see our Returns & Exchanges page for our full policy and eligibility requirements.

How can I contact VÀLORE?

You can contact us through our Contact Us page and we’ll be happy to assist you.